How can we help?

Common questions

My iPhone can’t find my computer.

Both need to be on the same network, and Actovia must be running on the computer. Pair again from Settings → Devices on the computer; away from home, set up remote access first. More in the docs

Actovia asks me to enter an API key again.

Keys are encrypted with your computer’s keychain. When the keychain can’t open them — a new Mac, a copied data folder — Settings lists each one to paste in again. Nothing was sent anywhere. More in the docs

An answer stopped with an error.

The error under the answer comes from the model provider: usually a key, a quota or the network. Settings → Logger shows the details, and “Copy for AI” makes them easy to share. More in the docs

How do I update?

Settings → About checks for a new version on your Mac. More in the docs

Where is my data?

On your computer, in the .actovia folder in your home folder. Backups, export and import are under Settings → Data Controls. More in the docs